Kyle Thomas

JPMorgan Chase - Chicago, IL

Senior Product Manager, Product Lead (5 PMs, 3 Eng Teams) | Oct 2021 – Present

Lead product strategy for enterprise platform infrastructure powering B2B client onboarding and product lifecycle management. Manage team of 8 (5 direct reports), including Principal PMs across API platform, product data management, and integration orchestration. Own prioritization and tradeoff decisions across 3 engineering teams, present regularly to executive leadership, and align 50+ stakeholders monthly across business, operations, and technology functions.

AI/ML-Driven Product Innovation

• Defined product strategy for GenAI-powered rules optimization system that analyzes decision logic across 3,000+ product configurations to detect duplication and conflicts. Designed human-in-the-loop workflow with confidence thresholds: low-confidence recommendations route to expert review, high-confidence changes auto-apply. System targets 40% reduction in manual rules maintenance.

Platform Infrastructure & Scale

• Reduced onboarding rejections by 80% (from 25% to under 5%) by designing eligibility rule framework that prevents ineligible product combinations upfront based on jurisdictional regulations and client conditions, eliminating 3,500+ rejected applications annually and preventing compliance violations.
• Achieved zero critical audit findings over 4 consecutive years by establishing risk-based change framework with automated approvals for low-risk updates and controlled release trains for high-risk changes, maintaining velocity without sacrificing governance.
• Scaled self-service product data platform from 0 to 300+ users across 8 business units, enabling 1,200+ annual product definition changes that were previously impossible due to $50K cost and 6-month engineering cycles, delivering $4M+ annual cost avoidance.
• Reduced onboarding time by 65% (from 20+ days to under 7 days) for enterprise B2B clients by modernizing API infrastructure powering 18,000+ annual onboarding requests, enabling sales teams to close more volume without adding headcount.
• Eliminated 12-person billing team ($1.5M annual savings) by digitizing offline spreadsheet processes and implementing prepopulated data flows across platforms, replacing manual data entry with automated workflows.
• Built integration orchestration layer (Product Adapter) that connects the strategic platform to downstream activation systems and systems of record, digitizing data flows between modern APIs and back-office systems.
• Grew platform adoption 100x from initial launch, now handling 300K+ API calls annually across 15 downstream integrations with single source of truth for 180+ product definitions consumed by 6 channels.

Team Leadership & Strategic Influence

• Grew from IC PM to product lead managing 8 people in 3 years. Made 5 hiring decisions and designed sub-team structure with one Principal PM managing a 3-person team.
• Set multi-year product strategy with ownership of roadmap prioritization, OKR definition, headcount planning, and quarterly business reviews with executive stakeholders across product, engineering, and operations.

Lumen Technologies - Broomfield, CO

(formerly CenturyLink, previously Level 3 Communications)

Director, Tax Planning & Transformation | Aug 2015 – Oct 2021

• Promoted twice in 4 years from Tax Manager to Director. Identified white space in automation, built the business case, and secured headcount to create a new function.
• Founded 0-to-1 automation platform team. Hired and managed team of 3, established cross-functional charter, and owned the product roadmap for converting manual workflows into self-service applications.
• Shipped 20+ self-service applications that eliminated 4 FTEs ($500K+ annual savings) and enabled analysts to independently execute data-intensive workflows without engineering dependencies.
• Scaled adoption by designing tooling and training that enabled non-technical users to build their own solutions, creating a multiplier effect that grew operational capacity without proportional headcount.